Terms & Conditions

Statutory Rights: Please note, the following Terms and Conditions do not affect your statutory rights as a consumer.


 

Making a Purchase: Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments via Paypal. Please do not send credit card details by E-Mail, telephone, fax or post as these details will not be processed.


Privacy Policy: We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (In accordance with the Data Protection Act 1998).


Taxes: All quoted prices include any GST component.

Hermitage Oils Australia does not collect any import taxes and or duties that governments might impose on products shipped to that country. Goods cannot be returned for a full refund due to your unwillingness to pay any import taxes or fees charged by your local government. You are advised to make any appropriate arrangements. Contact your local Customs & Excise officer, or visit their web-site.


Liability: Hermitage Oils Australia accepts no liability for any harm caused by the improper use of the products sold on this site, or any negative consequences experienced from use of the information on this site. If you use this site you are accepting full liability and are indemnifying.


Customer Services/Complaints: Please note all correspondence will be treated in the strictest confidence. Any complaint or general service query will be dealt with promptly, the following are our target guidelines. (1) We will acknowledge email correspondence within 1 working day. (2) We will aim to resolve all issues within 2 working days, from initial date of communication. (3) We will keep you fully informed during this process.