FAQs

On this page you will find our frequently asked questions. Simply click on the green title text and a list of frequently asked questions with answers will appear. A very useful page to find the information you are looking for without any waiting times associated with emails. We aim to continually add to this FAQ’s page.

ACCOUNTS

How do I create an account?

You can create an account at the checkout of your first order. Once entered your personal details just check the “create an account?” box.

If I edit my profile with a new shipping address will my recently placed order be dispatched automatically to the new address?

No, the shipping address is the one you enter/select at checkout. Should you edit your shipping address after placing an order please do get in touch with us via email (enquiries@hermitageoilsaustralia.com)

ORDERS & DELIVERY

Which countries do you supply to?

We can ship to Australia, Brazil, China, Hong Kong, India, Israel, Japan, Malaysia, New Zealand and Singapore.
For delivery to other countries, please visit the main Hermitage Oils site at http://hermitageoils.com

Why is my order taking so long?

Due to the large number of offerings and sizes that we have available, it is often the case that parts of your order may need to be included in the regular supply delivery from the main Hermitage Oils store in Italy. In these cases, delivery of your order to you can take ten days or so.  As we build up local stocks over time, this will become less of an issue. For special delivery requirements, please email us at enquiries@hermitageoilsaustralia.com

What is the minimum amount I can spend?

Minimum order amount is $20 AUD.

I have placed two orders. Can I combine them in one parcel and save on the shipping?

Whenever possible we will try and combine the orders and refund one lot of shipping costs, although we cannot guarantee that it will always be possible. We encourage customers to get in touch by email (enquiries@hermitageoilsaustralia.com) to discuss if it’s possible to combine multiple shipping.

When do you refund an order how long does it take for the money to be returned to my account?

Money refunded usually takes 3 to 4 working days to be returned to your account (subject to your bank).

I have more than a discount code, can I apply them to my order?

Only one coupon code can be used per each order.

MATERIALS AND THEIR USE

What is an essential oil?

An essential oil is a concentrated fluid consisting of the volatile chemicals extracted from plant materials. These fluids are usually extracted using steam distillation of the leaves, wood, resins or flowers or otherwise through expression (pressing) of the rinds or peels.

They are essential in that they contain the essential aromatics of the plant. Some recognise the essential life force or spirit or vibration of the plant also within these oils.

Because they are a natural product, essential oils vary depending on the plant material and extraction methods used. Oil distilled from the same species will vary depending on location, season, growing method of the plants as well as which part of the plant is harvested and even the method of harvesting. These differences result in varying concentrations of the volatile components within the oil which accounts for the huge variations in quality and price across the essential oil market.

Essential oils dissolve in alcohol and in fixed oils/carrier oils but not in water.

What is an absolute?

Like essential oils, absolutes consist of the volatile, aromatic chemicals extracted from plants. In this case, the aromatics are extracted without heat and so this method is more suited to delicate flowers such as rose, jasmine and orange blossom which do not yield pleasant results with steam distillation.

To produce an absolute, the plant material is treated with a solvent such as hexane which strips the volatile components as well as waxes and other constituents from the plant. Once the hexane is evaporated off, the result is known as a concrete which has a smell pretty close to the original plant due to the large proportion of components that the solvent was able to extract.

The concrete is further processed by dissolving it in alcohol. The waxes and other insoluble materials are separated and then the alcohol gently evaporated off under low pressure. What’s left after all this is the pure absolute.

Like essential oils, absolutes can vary depending on the plant starting material and the care with which the process was undertaken. Absolutes are highly fragrant and wonderfully true to nature.

Absolutes are also produced from other more robust plant materials, which are normally steam distilled, to provide alternatives to the essential oils – mainly for perfumery.
What is a CO2 Extract?

This method uses CO2 (carbon dioxide) instead of hydrocarbons or steam to extract the aromatics from plant materials. Under high pressure, CO2 is compressed until it has the density of a liquid and becomes “supercritical” carbon dioxide – neither a gas nor a liquid. In this state, it is able act as a gentle and pure solvent.

The beauty of this method of extraction is that the CO2 quickly and completely evaporates, leaving no residue and the process does not require heat. The resulting oil has an aroma closer to the natural plant than a steam distilled essential oil.

Select CO2 Extraction uses a lower pressure and the resulting oil is closer to the essential oil as only the lighter aromatic components are extracted.

Total CO2 Extraction uses a higher pressure which dissolves more of the constituents of the plant. The result can be thicker or waxier and more closely resembles the whole plant rather than just the essential oil fraction of the plant.
What are Resinoids?

Resinoids are processed from plant or tree resins. They are generally semi solid to solid and are obtained from a plant resin by use of hydrocarbon solvents including benzene and hexane. Resinoids comprise of a low volatile chemistry, have very high boiling points and lend themselves very well as fixatives for perfumers.
What grades of oils do you have available?

There are some internationally and industry-wide accepted standards, such as various ISO standards for some of the essential oils. However, these are by no means a measure of quality, nor even of purity. Generally there are no hard and fast essential oil “grades”. There is just pure and adulterated. Once oils have been tested to be pure, the actual buying decisions in the industry still involve the olfactory expertise of experienced “noses”, much like the world of perfumery.

The “quality” of the oil is dependent upon the purpose for which it to be used for. Perfumers are concerned with the olfactory profile, whereas natural perfumers and aromatherapists are also concerned with residues and farming practices, as an example.

So it all comes down to trust and experience – knowing that the oil is what is claimed. Hermitage oils are either sourced personally from the distillers themselves or from suppliers known and trusted throughout the industry. Our oils are exactly what we claim and this is the reason why Hermitage has the enviable reputation it has.
How do I work with a material that is thick or solid?

We recommend gently heating the product in a warm water bath. Loosen the container lid slightly to allow for expansion, then place the container in a bowl or double boiler with enough warm water to heat the material without getting water in the container. Take care not to use boiling water to prevent cracking glass and also so that steam will not condense inside the container.

Eventually the material should soften enough to work with. Beware to also warm up any droppers, pipettes, spatulas, measuring vials etc that are used otherwise the material will solidify again on contact and block the pipette or create a layer of thick material on the vials.

After diluting into a solvent or carrier, it may be necessary to re-warm or filter out any non-soluble particles that may be left.
Is it safe to apply essential oils, absolutes or extracts directly to the skin?

Essential oils are highly concentrated and should not be used undiluted. Please ensure that you are knowledgeable in the use of these materials before using them for any purpose. If you are genuinely referring to this question, it implies that you may need to learn more about the hazards and potential effects of using the materials available here. Unfortunately, this information is beyond the scope of this site, however there are many, many resources online that you may refer to.

Education is the key to safety with essential oils.
What does it mean when an oil is “photosensitising”?

Once again, please ensure you are fully educated in the use and hazards of the materials available on this site before using them.

If an oil is referred to as photosensitising, it contains a component that chemically reacts with the skin to make the skin more sensitive to ultra-violet light. The result can be a rash or burn to the affected area. Citrus oils are the main culprits, especially lemon oil and bergamot oil which contains bergaptene, a constituent that causes photosensitivity.

Hermitage Oils Australia only offers bergaptene free (BF) bergamot oil.

Please refer to the material’s MSDS (available on request) for more information.

DISCLAIMERS

All information provided on this website is for educational purposes only. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use.
As the ordinary or otherwise use(s) of products is outside the control of Hermitage Oils Australia, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Hermitage Oils Australia expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Hermitage Oils Australia as to the fitness for any use. The liability of Hermitage Oils Australia is limited to the value of the goods and does not include any consequential losses.

Hermitage Oils Australia shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Hermitage Oils Australia shall not be responsible for any damages resulting from use of or reliance upon information provided on this website.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

The products contained in this website are represented in as true a manner as photographic processes and printing will allow. The images contained in this website are for illustrative purposes only. If you have any questions with regard to how products are packaged or labeled, please contact us.

Note: Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use.