Australian Shipping Addresses
Minimum Spend is $20 AUD
- Australia Post Tracked up to 5 items – $8
- Australia Post Tracked more than 5 items – $12
New Zealand Shipping Addresses
Minimum Spend is $20 AUD
- Australia Post Airmail Pack & Track up to 5 items – $18
- Australia Post Airmail Pack & Track 6 – 20 items – $28
- Australia Post Airmail Pack & Track 21 – 30 items – $36
- Australia Post Airmail Pack & Track 31 or over items – $46
Shipping & Handling: Please note it is a breach of our conditions to ask for the goods to be delivered to an address other than that of the cardholders or an agreed delivery address stated on your order. It is also a breach of our conditions to deliberately allow a signature for delivery by a person not known and trusted by the cardholder. If goods are delivered to the given address and signed for on behalf of the cardholder, then the cardholder will be liable for payment of the goods in full.
Delivery Timescales: NOTE that for the immediate future, delivery times for all orders will be between 1 to 2 weeks. As time goes on, this delivery time will be reduced significantly.
Order Confirmation: When you place your order you will always receive an order confirmation from us via E-Mail. If you don’t receive confirmation within 2 hours then please contact our support team at admin@hermitageoilsaustralia and we will investigate this for you straightaway.
Returns & Refunds: We will completely refund the full price of your order if you are not satisfied with the delivered goods. You must notify us by E-Mail quoting your order “Purchase Transaction ID” number within 7 days of receipt of the goods. You will only be eligible for a full refund if the goods are returned to us intact and unused. You will be responsible for the delivery charges to return the goods to Hermitage Oils Australia. If you have not notified us within 7 days from receipt of the goods, both parties agree that the sale is concluded and payment has been authorised by yourself. Your payment will be refunded in full on receipt of the goods been returned to Hermitage Oils Australia in a satisfactory condition.
Re-Delivery Of Your Parcel: If your goods are returned to Hermitage Oils Australia due to insufficient address details being supplied by yourself, then you will be liable to pay for the re-delivery costs.
Customer Services/Complaints: Please note all correspondence will be treated in the strictest confidence. Any complaint or general service query will be dealt with promptly; the following are our target guidelines. (1) We will acknowledge E-Mail correspondence within 1 working day. (2) We will aim to resolve all issues within 1- 2 working days, from initial date of communication. (3) We will keep you fully informed during this process.